Shipping & Returns Policy
Shipping
Orders are typically processed and shipped within 1–3 business days unless otherwise noted. Shipping times provided by carriers are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- The item must be returned in its original condition
- The item must show no visible signs of damage or misuse
- All original packaging and accessories must be included
Returned items are subject to inspection upon receipt.
Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products or downloadable software
- Items that show signs of damage, modification, or misuse
- Items returned without original packaging or required components
Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 7 days of delivery with a description of the issue. We may request photos or additional information to help evaluate the claim.
At our discretion, we may offer a replacement, repair, or refund.
Refunds
Approved returns will be refunded to the original payment method. Shipping charges are non-refundable unless otherwise required by law.
Refunds are typically processed within a few business days after the returned item is received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the return is the result of our error.
Use and Compatibility
Our products are intended for use by individuals with appropriate technical knowledge. Damage resulting from improper use, incorrect power connections, modification, or operation outside of specified conditions is not covered by our return policy.
How to Request a Return
To initiate a return, please contact us through the website with your order number and reason for return. Unauthorized returns may not be accepted.
Privacy Policy
Who We Are
Our website address is: https://shop.mixedsignalstudio.com
Mixed Signal Studio operates this website to sell and support electronic products and related services.
Information We Collect
We collect only the information necessary to operate our website, fulfill orders, and provide customer support.
This may include:
- Name
- Email address
- Shipping and billing address
- Order details
- Account information (if you choose to create an account)
- Technical information such as IP address and browser type for security and fraud prevention
We do not collect unnecessary personal data.
How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing and shipping orders
- Providing customer and technical support
- Responding to inquiries
- Maintaining account records (if applicable)
- Improving website functionality and security
- Meeting legal or accounting obligations
We do not sell, rent, trade, or market your personal information to third parties.
Who We Share Your Data With
We do not share personal data with third parties, except where necessary to operate the website or fulfill orders.
This may include:
- Payment processors (to complete transactions)
- Shipping carriers (to deliver orders)
- Automated security or spam detection services
These providers receive only the information required to perform their function and are not permitted to use your data for unrelated purposes.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Maintain business and financial records
- Comply with legal requirements
If you create an account, your information is stored in your user profile. You may view, edit, or request deletion of your personal information at any time, except where retention is required by law or for legitimate business purposes.
Your Rights
You may request:
- A copy of the personal data we hold about you
- Correction of inaccurate information
- Deletion of personal data where legally permissible
Requests can be made by contacting us using the information provided on the website.
Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. While no system can be guaranteed 100% secure, we follow standard industry practices to safeguard stored information.
Liability Limitation
By using this website, you acknowledge that:
- Data transmission over the internet is not completely secure
- Mixed Signal Studio cannot guarantee absolute security of transmitted data
- We are not responsible for unauthorized access caused by factors beyond our reasonable control
Use of this website and submission of personal information is at your own discretion and risk.
Changes to This Policy
This privacy policy may be updated periodically. Any changes will be posted on this page with an updated revision date.